Privacy Policy

1. Introduction

Clara is a workplace English assistant created by Workplace English Lab (“Clara,” “we,” “us”). This Privacy Policy applies to the Clara service at app.workplaceenglishlab.com. By using Clara, you agree to this policy. If you do not agree, please do not use the service.

2. Information we collect

• Account and sign-in. Sign-in is passwordless, using Google or an email magic link. We store your email address and an account identifier. We do not store passwords.
• Profile and subscription. Your plan (free or Pro), your monthly usage count, your billing period dates, and the customer and subscription identifiers from our payment provider that link your account to your subscription.
• Your messages and drafts. When you are signed in and generate a response, the situation or draft you enter, the recipient and format you choose, and the responses Clara produces are stored so you can see them in your history.
• Feedback. If you rate a response with thumbs up or down, we store that rating alongside the related response.
• Anonymous demo. If you try Clara without an account, your message is sent to our AI provider to produce a response, but it is not saved in our database.
• Technical data. Limited data used to keep you signed in, enforce usage limits, and protect the service — see Cookies and technical data below.

3. How we use information

• To provide the service — generate responses, show your history, and manage your plan and usage.
• To operate, secure, debug, and improve Clara, including reviewing feedback and stored responses to improve quality.
• To manage subscriptions and process payments through our payment provider.
• To prevent abuse and enforce usage limits.
• To respond to your support requests.

We do not sell your personal information, and we do not use it for third-party advertising.

4. AI processing

Clara uses a third-party AI provider to generate responses. The text you submit is sent to that provider to produce your response. Clara currently uses Google's Gemini API as its AI provider. We may change or add AI providers over time. Providers process your input under their own terms.

5. Service providers

We rely on a small number of providers to run Clara:

• Supabase — authentication and database hosting.
• Vercel — application hosting and delivery.
• Google — AI processing via the Gemini API.
• Lemon Squeezy — payments and subscription management.

These providers process data on our behalf to deliver the service, and they may process it in other countries.

6. Payments

Payments and subscriptions are handled by Lemon Squeezy, which acts as the merchant of record. When you subscribe, your payment-card details are entered on Lemon Squeezy and are processed by Lemon Squeezy and its payment processors. Clara does not receive or store your full card number. We store your subscription status, billing period dates, and the customer and subscription identifiers Lemon Squeezy provides so we can manage your plan.

7. Cookies and technical data

• Authentication cookies keep you signed in.
• Demo-limit cookie. A cookie named clara_demo limits anonymous demo use to once per day.
• Rate limiting. To limit anonymous demo use, we also derive a hashed value from your IP address. This hash is used temporarily to enforce the limit and is not stored as a profile in our database.
• Browser storage. Your theme preference and a temporary copy of a demo result are stored in your own browser and are not sent to us as personal data.

We do not use third-party advertising or cross-site tracking cookies.

8. Data storage and retention

Your account data, stored generations, and feedback remain associated with your account until you delete your account or ask us to delete them. Clara does not currently run an automatic deletion schedule, so this data may remain until you request removal or your account is deleted. Billing records may be retained by our payment provider as needed for their records and legal obligations.

9. Your choices and requests

• You can review and manage your generated responses in your history while signed in.
• You can manage or cancel your subscription from your account.
• You can ask us to access, correct, or delete your personal data by emailing contact@workplaceenglishlab.com. We will respond within a reasonable time.

10. Security

We use reasonable technical measures to protect your data, including encrypted connections and access controls. No online service can be completely secure, and we cannot guarantee absolute security. Please avoid submitting highly sensitive information.

11. International processing

Clara and its providers may process and store data in countries other than your own, including the United States. Where data is transferred, we rely on our providers' safeguards for that processing.

12. Children

Clara is intended for working adults and is not directed to children. Do not use Clara if you are under 16, or under the minimum age required in your country to consent to this processing.

13. Changes to this policy

We may update this policy as Clara changes. When we do, we will update the effective date above. We may highlight significant changes in the app.

14. Contact

Questions about this policy? Email contact@workplaceenglishlab.com. You can also read our Terms of Service.